Return Policy for l-habilleur

At l-habilleur, we understand that sometimes a product may not meet your expectations or needs. Our return policy is designed to provide a seamless and straightforward process for returning items, ensuring your satisfaction with every purchase.

Eligibility for Returns

Products purchased directly from l-habilleur are eligible for return under the following conditions:

• Defective or Damaged Items: If the product is defective, malfunctioning, or arrives damaged due to shipping.

• Incorrect Items: If you receive the wrong item, size, color, or model.

• Change of Mind: If you simply wish to return the item, provided it is unused and in its original condition.

Returns must be initiated within 30 calendar days from the date of delivery.
To be eligible for a return, the item must:

• Be unused and in the same condition as when you received it.

• Include all original packaging, tags, manuals, and accessories.

• Be accompanied by proof of purchase, such as an order confirmation or receipt.

Items Not Eligible for Returns

The following items cannot be returned:

• Final Sale Items: Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.

• Digital Products: Downloadable or accessed digital content.

• Gift Cards and Vouchers: These are non-refundable and cannot be exchanged for cash.

• Personalized or Customized Items: Products that have been personalized or customized according to your specifications.

• Used or Damaged Products: Items showing signs of use, tampering, or missing original components.

How to Initiate a Return

To start a return, follow these steps:

1. Contact Customer Support

Provide the following details:

• Your order number.

• A brief description of the reason for the return.

• Photos or videos of the product, if applicable (e.g., for defective or damaged items).

2. Receive Return Authorization

If your return request is approved, our team will provide a Return Authorization Number (RAN) and detailed instructions for sending the item back.

3. Prepare the Item for Return

Package the item securely to prevent damage during transit.
Ensure it includes all original components, such as manuals, accessories, and packaging.

4. Ship the Item

Use a reliable and traceable shipping service to send the product to the address provided by our customer support team.
Retain the shipping receipt or tracking number for your records.

Return Shipping Costs

• For Defective, Damaged, or Incorrect Items: l-habilleur will cover the cost of return shipping.

• For Change of Mind Returns: Customers are responsible for the return shipping costs.

• Original shipping charges are non-refundable unless the return is due to an error on our part.

Inspection and Processing of Returns

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
You will be notified via email about the approval or rejection of your return within 3–5 business days of receiving the item.

If your return is approved, you can choose one of the following options:

• Refund: A full or partial refund will be issued to your original payment method. Processing times may vary based on your payment provider and can take up to 7–10 business days.

• Exchange: The returned item will be replaced with a new one, subject to availability.

• Store Credit: A credit will be applied to your account for use on future purchases.

Special Conditions for Returns

• Bundle Purchases: Items purchased as part of a bundle must be returned together. Refunds will be adjusted to reflect the discounted price.

• Promotional Offers: If a returned item was purchased during a promotion, the refund amount will reflect the promotional price paid.

• Force Majeure: Delays caused by uncontrollable events (e.g., natural disasters, customs delays) do not qualify as grounds for returns unless the item is defective or incorrect.